Refund policy
At Radiant Charm, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be returned in the original packaging
- Proof of purchase or order confirmation is required
For hygiene and safety reasons, certain personal care products may not be eligible for return if they have been opened or used.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your bank or payment provider
- Original shipping charges are non-refundable unless the item arrived damaged or incorrect
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
We will work quickly to resolve the issue with a replacement or refund if applicable.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Non-Returnable Items
The following items may not be eligible for return:
- Used personal care products
- Opened hygiene items
- Final sale or clearance items
Contact Us
If you have any questions regarding returns or refunds, please contact us: